• To act as a liaison among different business stakeholders of Dubai Trade - both internal and external, to understand the business environment impacting trade process



3 KEY ACCOUNTABILITIES:
Description
• Facilitate and provide assistance in business case development via targeted workshops to achieve desired business outcomes
• Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives.
• Use workshops, brain storming session and other business analysis techniques to gather and elicit business requirements for new initiatives
• Documenting Initial Demand Request, BRS-Business Requirement Specification creating prototypes and other project documents
• Participate in project review meetings to identify changes to business requirements and maintain the same till the project closure.
• Support the business analysis & process improvement activities in multiple projects from direct partners






4. Job Context:
• Demonstrate ability to manage simultaneous engagements across projects and new opportunities.
• Apply relevant industry experience in one or more of the domains such as logistics, supply chain, ports and customs.
• Use various business analysis tools and other BPM technologies to document business and system requirements and for other project specific activities.
• Work with different project teams to maintain and manage the business scope definition and change control activities.
• Support team members where necessary in adhereing to best practices when engaging in initiatives/projects.

5. COMMUNICATIONS & WORKING RELATIONSHIPS:
• Internal:
• Customer Care
• IT
• Training
• Products & Accounts
• External:
• Associated business units
• Group companies
• Government Departments
• Business associations and NGO’s
•Trading and logistics communities
• Any / All potential customers regardless of their type of business
• Service providers


6. QUALIFICATIONS, EXPERIENCE, & SKILLS:
• Minimum Qualifications
• Bachelors degree in Business Information Systems
• CBAP (Preferred)

• Minimum Experience
• 5 Years in a relevant field

• Job Specific Skills
• Business Process Analysis Tools & Techniques
• Experience on requirements elicitation and documentation
• Familiarity with Use Case, BPMN techniques
• Preferable Experience in Supply-Chain, Logistics, Ports and Customs Domain
• Experience in a consulting role is preferred
• Innovation, vision, creativity, taking initiative, problem-solving and decision-making
• Excellent written and verbal communication skills

• Generic Skills
• Excellent Written Communication Skills
• Analytical Thinking
• Data Analysis Interpretation
• Creative problem solving
• Team player