 Support project development throughout its life cycle following waterfall and agile delivery models
 Interact with external provider for user stories development and sign off
 Support definition of project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
 Support documentation all of the project inter-dependencies, list assumptions and constraints and troubleshoot solutions which are commercial, operationally viable and compliant with risk considerations.
 Identify relevant tools and metrics to measure success (operational efficiency, customer service, risk etc), put in place tracking, analyze the outputs, troubleshoot problem areas with quantitative / qualitative results.
 Develop full-scale project plans and establish baselines and associated communications documents.
 Organize workshops, including selection of venue, creation and provision of materials, selection and invitation of attendees, agenda management, chairing and stakeholder management.
 Liaise with project stakeholders on an ongoing basis.
 Assist with resource planning to identify all of the resources required to complete the project successfully, proactively identify possible risk areas and agree avoidance or recovery plans.
 Draft and submit budget proposals, track budget movement, provide forecasting insights and recommend subsequent budget changes where necessary.
 Identify, manage and mitigate project risks.
 Define and collect metrics to track project milestones. progress and ensure deliverables are produced to time, cost and quality standards by the respective stakeholders.
 Manage project dependencies and critical path.
 Develop and deliver progress reports, proposals, requirements documentation and presentations, including relevant insights and key messages.
 Proactively manage changes in project scope, identify potential crisis, and devise contingency plans.
 Develop best practices and tools for project exaction and management.
 Support external vendor management
 Managing E2E testing to ensure SIT and UAT closure, including definition and management of entry and exit criteria, triaging of problems, categorisation of defects and reporting.
 Manage working groups within the function and advise the Program Management team on key updates.

Policies, Systems, Processes & Procedures
 Identify opportunities to leverage new systems, amend and update processes to deliver higher returns of efficiency, service etc while maintaining compliance with the relevant policies.
 Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
 Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement
 Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.


Reporting
• Assist in the preparation of timely and accurate statements and reports to meet program requirements, policies and quality standards.


5. Job Context
(Specific accountabilities unique for the role which are not covered in Section 4)
Specific Accountability
 Work with and on behalf of Corporate & Institutional Banking to ensure program delivery
 End to end mapping of current CIB Onboarding and KYC process
 Design of Target Operating Model based on market best practices and ensuring interest of all stakeholders & end to end delivery for the following CIB processes:
o Onboarding including account opening
o Identification & tie up with trusted third party KYC data providers
o KYC Refresh (Periodic & Trigger based)
o Additional account opening
o Mandate updates
o Offboarding
o Document refresh based on expiry
 Ensuring fitment of TOM to system capabilities
 Ensuring engagement and acceptance of all stakeholders
 Work across a group of dynamic cross functional stakeholders who operate anywhere between the front line and Senior Management.


6. FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:
 Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.
 Role holder will be expected to operate effectively despite mostly operating in areas of high ambiguity with limited reference information available.

7. QUALIFICATIONS & EXPERIENCE:
 This is not an IT focussed role. Consulting experience in CIB business processes design & improvement / KYC compliance areas are required
 Two years of Customer Lifecycle Management demonstrated knowledge for this role is critical

 Exposure to Corporate & Investment banking products and structures
 Understanding of best market practices for KYC client onboarding in CIB context
 Exposure to compliance related issues with reference to KYC for CIB
 Experience in CIB system implementation
 Qualification in CBAP, PMI PMP, Prince2, Six Sigma or similar.
 Experience in all project life cycle phases of business case, initiation, planning, execution, change management and closure.
 Excellent analytical and problem-solving capabilities.
 Ability to effectively prioritize and execute tasks in a high-pressure environment and to manage multiple and changing priorities simultaneously.
 The ability to foster motivation within the project team to meet challenging objectives.
 Good knowledge of project management and business analysis methodologies
 Use of frameworks and tools
 Excellent planning and organisational skills
 Strong communication and interpersonal skills across diverse groups of people – verbal and written
 Strong presentation preparation and delivery skills
 Advanced knowledge of Microsoft Office applications e.g. Word, Excel, Power Point, Visio and Project
 Fluent command of the English language, Arabic is a plus
 Ability to work as a team player and promote a cooperative work atmosphere
 Education Level: Minimum of Bachelor’s Degree from a recognized institute.
 At least 7 – 10 years of experience working as Business Analyst in a banking environment (preferred).
 Good data analytical skills.
 Excellent interpersonal and communication skills, able to handle multiple projects and priorities concurrently and manage business expectations accordingly.
 Ability to work under pressure and to tight time lines.