IT based degree, university degree, or equivalent work experience required.


• Experience within complex environments defined by high availability, high transaction rate and geographical complexity
• 4+ years in IT Operations within an organization of more than 4000 users with at least 3 years of experience in banking

Technical/Functional:
• Expertise in End user technologies
• Strong understanding on the technical aspects of mobile devices.
• Familiar with data transfers from IOS to Android and vice versa.
• Strong understanding of Avaya and Polycom functionalities.
• Familiar with latest EUS devices/platforms in the market.
• Ability to troubleshoot complex hardware and software issues.
• Ability to influence, coach/mentor and listen to team members and peers if Applicable
• Experience in coordinating, facilitating and influencing management
• Experience in contributing to and executing ITIL maturity uplift plans or roadmaps


Information Seeking, Analytical Thinking, Innovation, Flexibility, Integrity. Problem Solving