7+ years of experience in an Information Technology or related function at a large multi-national organization; software development industry preferred
• 3+ years of experience in IT Service Management; ITIL certified is preferred
• Strong communication skills with a proven ability to understand key business and technical concepts, and then effectively communicate these concepts with technical staff, business stakeholders and senior management
• Experience using ServiceNow ITSM & ITOM suites and Microsoft SCCM is preferred
• Ability to read and interrupt contracts to properly manage digital technology, which includes license and maintenance agreements
• Strong analytical, data processing and problem-solving skills
• Strong understanding of financial processes and terms is preferred
• Strong organizational skills, the ability to perform under pressure and to manage multiple priorities with competing demands for resources
• Proficiency in process formulation and improvement