The Dynamics 365 Product Lead role requires the ability to acknowledge opportunities and strategically assists customers with assessments, solution design, implementation and operational support of Microsoft Dynamics 365 Platform and related technologies. The role is responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, and performing many of the functional tasks required for a successful Dynamics 365 implementation. The role must have a good knowledge of the ERP series and hold certifications, or plan on obtaining certifications within 90 days of hire, in the most current versions.
Solution Assessment
• Lead the functional implementation of the Dynamics 365 platform with requirements gathering and provides design guidance for Dynamics 365 projects.
• Facilitates discussions with business and technical stakeholders to extract critical business requirements and present a technical vision and solutions, including customizations, and integrations to meet those needs within Dynamics 365.
• Provides leadership and technical guidance to the project team throughout the implementation to ensure accurate delivery of project plans.
• Ability to be client-facing including effectively communicating with the client, leading meetings, and capturing and distributing action items.
• Provide MS Dynamics SME expertise to client and mentor team members
Solution Design
• Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
• Architecting the ERP system, related customizations and reports to model the organizational process
• Conduct business process analysis and create Fit/Gap report
• Create Solution design to address client business, interface and performance requirements
• Advise on complex Dynamics 365 business cases and propose comprehensive solutions based on out of the box features, 3rd parties and customizations
• Create functional requirement and functional design for customizations
• Create estimates for implementation tasks
Solution Implementation
• Conduct data migration from external systems into MS Dynamics 365
• Conduct solution testing and assist with user acceptance testing
• Advising business users on best practices for CRM, development or integration processes
• Lead the implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer term needs.
• Assist with providing inputs to the project plans, estimates and scope for sales proposals and statements of work.
• Provides current best practices and solution alternatives as part of functional or technical design documents.
• Communicates complex topics regarding solutions and related projects to audiences both with and without deep technical skills.
• Participate in implementation customization and configuration for Dynamics 365 solutions
• Writing technical specifications for planned work
• Building and configuring custom forms, views, dashboards and workflows
• Working closely with Data visualization project teams or other resources for completion of projects related to the Dynamics 365 platform

Solution Support

• Regularly communicating with the Business Systems Manager and business users on the status of issues and projects
• Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap
• Estimating the completion of support requests and managing resource time
• Assists with upgrades of on-premises environments
• Maintains knowledge of third-party software vendors to leverage complementary offerings and effectively assessment of solutions.
• Conduct user and administrator training
• Build expertise in Industry areas of focus, contributes to development of Industry solutions
• Ensuring consistent release management, change management and project approval processes
• Support of the application including fixing application issues