4 JOB PURPOSE The responsibility of this position will entail first level support for issues related to channel applications.
5
KEY RESPONSIBILITIES Act as first level support for digital channel applications
• Ensure proper working of live system without interrupting any services to customers.
• Support channel & T24 environments and all related processes.
• Understand Production issues, analyse, resolve within stipulated time frame and act as required.
• Job will entail understanding the business needs and
requirements, as well as functional specifications.
• Perform day to day operations and processes to support smooth business operation.
• Participate in roll out of Business changes/ projects.
• Meet targets set by the team lead and work continuously to enable ITD to meet its goal.
• To ensure resolutions are documented in HelpDesk / Support Run Guide.
• Participate in BCP, DR Validation, and Internal/External Audits.
• To ensure safety, security and integrity of enterprise data.
• To ensure satisfactory audit ratings through strict adherence of policies, processes and procedures.
6 JOB CONTEXT Heterogeneous Technology Environment
Databases (MS SQL) : 2 versions
Oracle Database : 1 versions
Web Servers : Websphere, JBOSS, IIS and Tomcat
Applications supported : 40
Business Critical Application : 35+
7 COMMUNICATION & WORKING RELATIONSHIPS Communicate with: Internal/External Purpose of Contact Frequency
Team Lead Internal Clarification /approvals / Escalations Regular
Manager, Business Support & Operations Internal Clarification /approvals / Escalations Regular
Head - Information Technology Internal Clarification /approvals / Escalations Regular
Business departments Internal Clarifications Frequent
8 DIMENSIONS OF THE JOB i.
9 FRAME WORK, BOUNDARIES &
DECISION MAKING AUTHORITY 1. SLAs
2. Suggestion / Recommendations on application development and deployment methodologies for newly procured and existing application enhancements.
3. Suggestion / Recommendations on integration methodology needed for integrating applications used within the data centre.
JOB REQUIREMENTS
10 QUALIFICATIONS
• Degree or equivalent in IT Related subjects
• ITIL certification (Not mandatory)
11 EXPERIENCE • Minimum 3 years of T24 production support experience.
• Minimum 2 years of Channel application support experience.
• Good knowledge of Temenos T24 Core Banking System.
• Good Banking knowledge.
• Knowledge in mobile banking applications
• Knowledge in Card Management and ATM driving solutions
12 SKILLS • Good understanding of overall T24 architecture.
13 COMPETENCIES • Excellent communication, planning and organizational skills
• Ability to manage multiple tasks and work under pressure
• Team Player