ATM Monitoring Analyst

Contract
U.A.E
2 years ago
The main role of ATM Monitoring Analyst is to actively monitor the Automated Teller Machine operations and Smart Deposit Machines and effectively escalate alerts by ensure all calls are logged with by CIT company and are attended by Vendors within the TAT defined in the SLA.

• Responsible for all aspects of monitoring of Automated Teller Machine operations and Smart Deposit Machines.
• Ensure that all department emails are actioned.
• Ensure all calls are logged with by CIT company and are attended by Vendors within the TAT defined in the SLA
• Ensure alerts are notified and escalated as per the baseline standards defined by the IT Infrastructure Team
• Coordinating installations, upgrades and Preventive Maintenance on ATM's and SDM's with Service Providers, Community office staff (OPS) and external vendors (NCR & CNS).
• Prior experience in Prognosis/Insight (ATM Monitoring Tools)
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